Case Study - Standard Life: Transformation and Change

The well-known Scotland-based pensions and savings investment firm, Standard Life, were undergoing a number of largescale technical projects, and were in need of immediate access to transformation and change consultants to help them meet their business objectives.

The challenge:

Standard Life’s digital team had a number of challenging projects on their agenda, including a platform migration, a major digital transformation and improvements to their customer journey, as well as separation and regulatory projects.

With various challenges around access to technical resources and tight timeframes looming on the agenda, the team at Standard Life required a highly flexible managed services model – and in May, 2017, they came to us for help. 

The solution: 

Morgan Philips Project Solutions’ flexible and cost-effective managed services model provides organisations with the capability to rapidly change at pace. By employing our innovative shared technology platform, our team were able to provide qualified specialists at pace. (With our live bench of project specific vetted resources, we have two consultants ready for engagement at any given time.)

Our team of experts provided Standard Life with 42 consultants (13 of which are currently on site) in general through our innovative managed services model, with an average time from demand until engagement at an impressive four working days. 

The consultants we deployed were experts in a number of different skillsets, including:

• Business Analysts
• Change Managers
• Project Managers
• Release Managers
• PMO Analysts / Managers.

The projects these consultants worked on included marvel, platform migration, regulatory, digital transformation, customer journey improvement and pensions transformation. 

The result:

Throughout the course of 2018 we delivered Standard Life with over 80,000 working hours, enabling them to deliver on their key projects on time and to scale.

The consultants we engaged were highly reliable, with over 90% having completed engagement to the end of their contract.

On an annual basis, we helped Standard Life save £31,000 per consultant when compared to traditional staffing per consultant costs.

Our team of project solutions experts kept Standard Life up to date with progress through monthly performance reporting, all of which was thoroughly documented and monitored to ensure quality of results. 

Change Delivery Assignment Manager at Standard Life, Jason Hewitt, says:

“Morgan Philips Project Solutions have been a supplier of change manager and other specialist change resources supporting the delivery of change projects into the Standard Life (part of the Phoenix Group) Customer Operations business since May 2017. Coverage has been across a broad portfolio of change projects, with Morgan Philips able to respond quickly to our needs and being flexible to provide different expertise where required.”
 
“We’ve had excellent engagement from the outset, where Morgan Philips spent time understanding our need through dedicating time to visit our business and meet with people performing the change manager role. This helped to build not only an understanding of the role, but also an understanding of our organisation’s culture and ways of working. We’ve had a very good success rate with the contractors we have recruited, with some individuals have been successful in securing permanent positions. Where any issues have arisen, these have been dealt with swiftly and to our satisfaction.”